Returns & Refunds Policy

Refund eligibility

A refund may be considered where:

• You received the wrong product.
• An item arrived damaged, defective or leaking.
• An item was missing from your order.
• The product received was materially different from what you ordered.

Please contact us within 48 hours of delivery with your order number and clear photos or videos showing the issue.

Items that cannot be returned

We cannot accept returns or issue refunds for:

• Products that have been opened, used or had their seal removed.
• Items that are not in their original packaging and condition.
• Change-of-mind purchases or products ordered by mistake.
• Products returned without prior approval.
• Dissatisfaction based solely on personal preference or individual results.

Individual results may vary. A product not producing a customer’s desired result does not automatically mean it is defective.

Exchanges

We do not offer exchanges, including in-person exchanges. Where an eligible item has a genuine problem, the matter will be handled through our refund process.

How to request a refund

Please provide your full name, order number, the product involved, a clear explanation of the issue, and photos or videos showing the product, packaging and condition received.

Do not send any item back before receiving approval. If a return is required, the return address and instructions will be provided after your request has been reviewed.

Return conditions

Any approved return must be unused, unopened, fully sealed, in its original packaging and in the same condition in which it was received. Returned products will be inspected before a refund is approved.

Return shipping

Where the error was caused by Fitnbless International, such as an incorrect or damaged product, we will advise you on the return arrangements.

For other approved returns, the customer may be responsible for the return shipping cost. Original delivery charges, customs fees and import duties are generally non-refundable unless the issue resulted from an error on our part.

Refund processing

Once the returned product has been received and inspected, we will notify you of the outcome. Approved refunds will be sent to the original payment method. The time required for the funds to appear will depend on the bank or payment provider.

International orders

Orders are dispatched primarily from Nigeria. Customers are responsible for ensuring that products can be legally imported into their destination country and for any applicable customs charges.

Your legal rights

This policy does not limit any rights available to you under applicable consumer-protection laws.